Our Privacy Policy was updated on July 1, 2021. We have revised the Privacy Policy so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for all Vilo products (“Products”) and services (“Services”).
This Privacy Policy sets out how Kivo Technology, Inc. (DBA Vilo Living) and its affiliated companies ("Vilo", “Company”, "we", "our" or "us") collect, use, disclose, process and protect any information that you give us when you use our products and services. Should we ask you to provide certain information by which you can be identified when using Vilo products and services, it will only be used in accordance with this Privacy Policy and/or our Terms of Service.
This Privacy Policy was formulated to fully take your needs into account. It is important that you fully understand our personal data collection and usage practices and feel confident in your ability to control the personal information you provide to Vilo.
By using Vilo products and services, it shall indicate that you have read, acknowledged, and accepted all terms found in this Privacy Policy and any changes we may introduce at any time. We pledge to protect the privacy, confidentiality and safety of your personal information by following applicable laws (including your local data protection laws). At the same time, we also promise that our staff and agents will fulfill these obligations.
We will require you to provide information that is necessary for us to deliver our services successfully. Without such information, we may not be able to provide our products or services to you.
We may collect the following types of information (which may or may not be personal information):
We collect your information in order to provide you with products and/or services. You hereby consent that we may process and disclose the information to Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.
We may use your information for the following purposes:
Here are more details on how we use your information (which may include personal information)
We do not sell any personal information to third parties.
We may disclose your information on occasion to third parties (as described below) in order to provide the products or services that you have requested.
We may disclose your information to Third Party Service Providers described below. In each case described in this section, you can be assured that we will only share your personal information in accordance with your consent. You should know that when we share your personal information with a Third Party Service Provider under any circumstance described in this section, we will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. We will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.
In order to operate successfully and provide you with the full functionality of our products and services, we may occasionally disclose your personal information to our third-party service providers (mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing Vilo, collectively referred to as "Third Party Service Providers"). Such Third Party Service Providers would be processing your personal information on Vilo's behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at support@viloliving.zendesk.com.
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other such risks, we have implemented reasonable physical, electronic, and management-related measures to protect the information we collect from your products and Vilo website. We will take all reasonable measures to protect your personal information.
Your information is all stored on safe servers and is protected in controlled facilities. We will classify your data based on importance and sensitivity and ensure that your personal data is protected at the highest level of security. We will ensure that staff and Third Party Service Providers who access such information to provide you with services and products shoulder the strict contractual obligation of maintaining confidentiality. If they fail to fulfill such obligations, then we will impose disciplinary actions or terminate cooperation. In short, we will periodically review our information collection, storage, and handing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all possible measures to protect your personal information. You should, however, be aware that the Internet is not always secure. Because of this, we cannot guarantee the security or integrity of any personal information when it is being transmitted online in either direction.
We will retain personal information (if necessary) for fulfilling the purpose for which it was collected or for complying with applicable legal requirements or permissions. As long as we can reasonably infer that a retention of personal information cannot fulfill the purpose for which it was collected, and we no longer need to retain the information for legal reasons, dispute resolution, enforcement of our agreements, or any other business-related purpose, we will cease to retain such personal information, or we will eliminate any ways in which such personal information may be associated with specific individuals.
Our applications may access some features on your devices, such as Wi-Fi network status, and other features. Such information is used to enable our applications to run on your device and enable you to interact with our applications. You can turn off such applications at the device-level or contact our customer service at support@viloliving.zendesk.com to revoke permissions at any time.
Vilo recognizes that privacy concerns differ from person to person. Therefore, we provide examples to illustrate the ways Vilo provides for your choice, so as to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
If you have previously agreed to our using of your personal information for the above mentioned purposes, you may change your mind at any time by writing or emailing us at support@viloliving.zendesk.com.
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our business partners or Third Party Service Providers, we shall provide you with sufficient notification and obtain your authorization in accordance with applicable laws prior to doing so. We will implement appropriate security safeguards in order to ensure that all such transfers comply with applicable local data protection laws, and this will not change any of our commitments to safeguarding your personal information in accordance with this Privacy Policy.
If you have agreed to our applicable Terms of Service, in the event of inconsistency between such Terms of Service and this Privacy Policy, such Terms of Service shall prevail.
We keep our Privacy Policy under regular review and may update it to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Vilo websites or through our software, so that you can be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek consent from you again before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.
Our Privacy Policy does not apply to products and services offered by a third party. Vilo products and services may include third parties' products, services and links to third parties' websites. Third parties may collect your information when you use such products or services. For this reason, we strongly suggest that you read the third party's privacy policy just as you have taken the time to read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other websites that are linked via our services.
If you have any comments or questions about this Privacy Policy or any questions relating to Vilo’s collection, use, or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”. When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.
Kivo Technology, Inc. (DBA Vilo Living)
218 Main Street #724, Kirkland WA 98033